How to Manage Users in Snapfix

Introduction

The User Management Console in Snapfix allows you to add new users, manage roles, and control access—all from one central dashboard. Whether you are inviting team members, adjusting permissions, or removing users, the process is quick and straightforward.

📌 Note: Only Account Admins have access to manage users in Snapfix.

1. Access the User Management Console

Go to web.snapfix.com and log in.
In the left-hand menu, click ‘Manage Snapfix Account’.
Navigate to the ‘Manage Users’ tab to view all current users.

2. Add a New User

Click the blue ‘+’ button to create a new user profile.
Enter the user's details:
- First Name
- Last Name
- Phone Number or Email Address
Select the groups you want the user to join.
Click the ‘+’ button to send the invite.

📌 How the Invitation Works:

The invite will be sent via email or SMS.
The user will appear under ‘Invited Users’ until they accept the invitation.

3. Manage Existing Users

In the Users tab, click on the user you want to manage.
You can update the following:
- Groups: Select or deselect groups to adjust their access.
- Role: Change their role (User or Admin).
- Devices: View and block devices they are logged in from.
To remove a user from the account, select ‘Remove User’.

4. Save Your Changes

Any updates made in the User Management Console are applied automatically.
Users will receive notifications if their roles, groups, or permissions change.

Troubleshooting & Additional Help

Not Receiving Invites?

If a user is not receiving an invitation email or SMS:

Check the spam/junk folder.
Ensure the correct email or phone number was entered.
Contact Snapfix Support for assistance.

Need Assistance? Contact Snapfix Support

📧 Email: support@snapfix.com