Understanding Checklist Scores and Results

Introduction

When a checklist is completed in Snapfix, it generates a score based on the responses submitted. This score gives managers and admins a quick way to assess compliance, quality, and performance without reading through every individual item.

How Scoring Works

Snapfix calculates a checklist score as a percentage based on the number of items that passed versus the total number of scorable items. For example, if a checklist has 20 items and 18 are marked as Pass, the score is 90%.

The following response types contribute to the score:

Pass / Fail: Pass counts as a positive score. Fail counts as negative.
Yes / No: Yes counts as a positive score. No counts as negative.
Thumbs Up / Thumbs Down: Thumbs up is positive. Thumbs down is negative.
Rating (1-5): The score is calculated proportionally. A rating of 5 counts as 100%, a rating of 3 counts as 60%, and so on.

Items with response types like text input, photo only, or temperature reading are informational and do not affect the overall score.

Viewing Checklist Results

Once a checklist is submitted:

Open the task the checklist was attached to.
Tap on the checklist to view the completed submission.
The overall percentage score is displayed at the top of the results.
Individual items show their response, along with any photos, notes, or follow-up tasks that were created.

Checklist Reports

For a broader view, use the Checklist Report on the Snapfix Web App. This report shows scores across multiple checklist submissions over time, helping you spot trends, identify recurring failures, and track improvement. See How to Run a Report for details.

What Happens When an Item Fails

If a checklist item is marked as Fail (or the equivalent negative response), Snapfix can automatically create a remedial task. This new task appears in the group feed on Red, assigned to the relevant team, with a reference back to the original checklist item. This ensures failed items are followed up on, not just recorded.

Automatic remedial task creation is configured at the checklist template level. When building your template, enable "Fail creates task" on items where follow-up action is required.

Tips

Use checklist scores in your QBRs and management reports to demonstrate compliance rates and operational standards.
If scores are consistently low on specific sections, review whether the checklist items are realistic and whether the team needs additional training.
The audit trail records who completed each item and when, providing full traceability for compliance purposes.