Mobile
Open the app and ensure you are on the Login screen, not the Registration screen.
Use the password reset link to receive a temporary password via email or phone. Using your phone number is the quickest way. In case you request a new password via email, make sure to check your Spam folder as the email occasionally ends up there.
Once you have your temporary password, and you log in for the first time, you will be asked to set another password.
Web
Open web.snapfix.com and ensure you are on the Login screen, not the Registration screen.
Use the password reset link to receive a temporary password via email or phone. Using your phone number is the quickest way. In case you request a new password via email, make sure to check your Spam folder as the email occasionally ends up there.
Once you have your temporary password, and you log in for the first time, you will be asked to set another password.