I Can’t Log In / Forgot My Password 🤦

Introduction

If you are unable to log in to Snapfix, you can reset your password and regain access in just a few steps. Follow the instructions below for mobile or web login recovery.

📌 Tip: If you are resetting your password via email, check your Spam or Junk folder in case the reset email does not appear in your inbox.


Resetting Your Password on Mobile

  1. Open the Snapfix app and ensure you are on the Login screen (not the Registration screen).
  2. Tap ‘Forgot Password?’.
  3. Choose how you’d like to receive your temporary password:
    • Phone Number (Recommended): Faster option, as the code is sent via SMS.
    • Email: Check your inbox and Spam folder for the reset email.
  4. Once you receive your temporary password, enter it on the login screen.
  5. When prompted, set a new password to secure your account.

Resetting Your Password on Web

  1. Go to web.snapfix.com and ensure you are on the Login screen (not the Registration screen).
  2. Click ‘Forgot Password?’.
  3. Choose how you’d like to receive your temporary password:
    • Phone Number (Recommended): Faster option, as the code is sent via SMS.
    • Email: Check your inbox and Spam folder for the reset email.
  4. Enter the temporary password to log in.
  5. You will be asked to set a new password before accessing your account.

Frequently Asked Questions (FAQs)

What if I don’t receive the password reset email?

  • Check your Spam or Junk folder.
  • Ensure you entered the correct email address linked to your Snapfix account.
  • Try resetting via phone number instead.

Can I reset my password using a different email?

No, you must use the email or phone number linked to your Snapfix account.

What if my temporary password isn’t working?

  • Ensure you entered the password exactly as received.
  • If it still doesn’t work, request another reset.

Related Help Articles

📖 How to Log Into Snapfix
📖 Managing User Accounts


Need Assistance? Contact Snapfix Support

📧 Email: support@snapfix.com